Mindset Shift: Being Understanding vs. Waiving Your Rights

You want to be a kind, flexible housing provider.

Your tenant’s having a hard month? You say, “Take your time.” They’re requesting a favor? You agree over text or by phone. You're not trying to be difficult—you just want to be understanding.

But here’s the problem:

Informal agreements can unintentionally waive your legal rights.

 For example:

• Telling a tenant they can skip a rent payment might later block you from enforcing your lease.

• Giving permission to add a roommate “just this once” may create a legal occupancy you can’t reverse.

• Waiving a late fee more than once could be viewed as modifying the lease terms.

Even small gestures, if not properly documented, can become binding if they’re repeated or relied upon.

How to Shift the Mindset

Instead of:

“I’ll make an exception—no big deal.”

Think:

“I’m happy to be flexible—let’s put it in writing.”

Best Practices:

• Confirm all exceptions, extensions, or changes in writing (email is fine).

• Label one-time agreements as temporary and non-precedent setting.

• Keep written notes about verbal agreements—include the date and terms.

• Use BPOA lease addenda when changes involve rent, roommates, or occupancy.

Why It Matters:

Courts and Rent Boards don’t rely on good intentions, they rely on evidence and documentation.
Being kind doesn’t mean being unprotected. A well-documented exception shows you’re fair and smart.