Maximizing Your Membership Experience Through Member Engagement -- Touring the BPOA Website

BPOA launched its new website in December 2021, a state-of-the-art platform designed for association management. As thrilled as we were with our upgraded website, we understood that with changes come challenges. Members had to reset their passwords, content was organized differently, and occasionally, a member would happen upon a broken link. In less than six months our “new” website will be two years old! At this point in time, if you’re avoiding the website because you’re uncomfortable with it, that’s a problem we need to fix! Our website lies at the core of member engagement; therefore, over the next few months, I will write a series of short articles, giving you a section-by-section tour. This month, we’ll take a look at the Member Compass™.

The Member Compass™ Dashboard is an area tailored to your membership with BPOA; it’s the page that you land on when you sign on to the website. In the upper right, you’ll see your membership badge with your company name, the year you joined BPOA and the date your current membership will expire. We give a brief explanation of the Member Compass, and in bold font, we’ve added a link that allows you to “access Intellirent quickly.”

Along the left side of the page is a column of tabs. With these, you can:

• Pay Balance – Submit an online payment using a credit card.
• Account History -- View &/or print your billing and payment history.
• My Events -- View upcoming and past events you’ve registered for.
• Profile -- Update certain information in your member profile.
• Login & Password -- Change your password and turn two-factor authentication on or off.
• Payment Methods -- Add a new credit card.
• Company -- Update certain information in your company profile.
• People – If you are the primary member of your company, you can add a co-owner or business partner by clicking this tab. Co-Owners/Partners inherit membership benefits at no additional cost.

See a blue rectangle with a number in it and the words Registered Event? Then you’ve registered for an upcoming webinar, meeting, or social mixer! Click directly below where it says, “View Your Events >” to see the details, including an option to save the event to a calendar of your choosing. Options include Apple, Google, Outlook Desktop, Outlook 365. Pro tip -- If you’ve registered for a Zoom webinar, check your Member Compass™ 15 minutes before the start time; your unique Zoom link will be posted in the blue Registered Event box.

What else can I access from my Member Compass™? We’ve added four of the most popular topics from our Content Library as headings, ensuring that the most recent content in each category is easy to find!

• Information & Resources – Here you’ll find such resources as our Security Deposit Deduction Guide, the Berkeley Rental Housing Fee Schedule, and the Eviction Moratorium (Update).
• On-Demand Webinars – Here’s where you’ll find links to the webinar recordings, which are posted one week after the live presentation.
• Housing Provider 101 – If you’re new to Berkeley rental housing or need a refresher on the basics, our executive director created this series geared specifically towards you.
• BPOA Newsletters – Did you know that we post a digital copy to the website every month? Currently, our online newsletter archive goes back to October 2020.

If you haven’t been utilizing your Member Compass™, I urge you to spend some time exploring. You may be surprised at how useful it is.