Mindset Shift: Just Fixing It vs. Documenting Everything
You’re a responsible, caring owner.
The garbage disposal jams? You get it fixed. The heater’s acting up? You’re on it. It feels natural to just take care of things—no fuss, no drama.
But here’s the problem:
If you don’t document the problem and your response, it’s like it never happened.
Even though you don’t need to justify rent increases in Berkeley, a tenant could file a petition with the Rent Board alleging that habitability issues weren’t addressed—which might lead to a rent reduction, a refund order, or worse.
How to Shift the Mindset
Instead of:
“I’ll just fix it and move on.”
Think:
“I’ll fix it—and document it for my records.”
Best Practices:
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Confirm tenant maintenance requests in writing (email is fine).
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Take photos before and after repairs.
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Save receipts and service invoices.
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Keep a simple maintenance log noting dates, issues, and actions taken.
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Starting April 1, 2025, landlords must photograph units during move-out inspections under AB 2801—so getting in the habit now makes sense.
Why It Matters:
If a dispute arises later—whether with a tenant or the Rent Board—your paper trail protects you. You’re not just a well-meaning owner; you’re a smart housing provider who understands that “fixing it” isn’t enough—proof matters.