Mindset Shift: From Verbal Agreements to Written Records

When you're managing property, a lot can be said in passing — during a phone call, a text message, or a friendly conversation. It's easy to agree to something verbally and think, "We’re on the same page."

But when expectations aren't met, memories fade, or disputes arise, verbal agreements don't offer the protection you need.
If it’s not documented, it’s as if it never happened.

Written records aren't about distrust. They're about clarity, accountability, and legal protection.

📝 Confirm important conversations in writing — even if it’s just a quick follow-up email.
📅 Keep a clear, dated paper trail of tenant communications, agreements, requests, and actions taken.
🪶📜 Use formal notices and written agreements for changes in rent, repairs, lease terms, and deadlines.

Bottom Line:
Friendly conversations are fine, but written records are what protect your business.

Pro Tip:
When in doubt, write it out. A short written confirmation today can prevent a long argument later.